Valentine de Cort ㅣ Illustrator

"I love, I love, I love working with the BeneBene team. I think we share timeless passion and excitement. And a great love for the fine, natural fabric! Long live BeneBene!"

B

We are always happy when we work with you. You are also always happy when you work, so what do you think is the most important part when working?

Valentine

I’m also always so happy to work with you. The collaborators at BeneBene are so enthusiastic and that’s very contagious. All parts of work are important for me.

The real essence and kick in my job is understanding my client’s request. It’s almost like telepathy. I’m eager to “nail it’ when it comes to understanding what the client’s sense or image is that he or she is having about the project.

Once I get the intention, I do some image research in books or on the web, depending on the project.

Ideas will come up and I’ll create the drawing composition in my head. I try different ones mentally, until I find one that brings me a spark of excitement. It needs that bit of excitement in order for it to be a good drawing. I clarify the idea of the drawing as much as possible in my head. The clearer the idea, the better the drawing. If I don’t picture clearly what I’m about to draw, I usually fail.

Most of the time, I then have to start the drawing over and over again until I reach the wanted composition, trying to keep the energy and spontaneity of the first draft. The best ones are usually the first drawings.

Valentine de Cort ©Jean Lim

B

What's your daily routine?

Valentine

I wish I had one and could share useful tips for you to use. But I’m very bad at routines. Like very very bad.

Luckily I spend most of my working days in a bureau with other creatives. It helps me organize my day.

BeneBene x Valentine de Cort Collection ©BeneBene

B

Belgium, the city where you live.. And Paris, the city that Valentin often visits, please recommend a good place to go with child in both cities.

Valentine

In Paris I would of course recommend La Maison des Histoires, rue de Sèvres in the 6th arrondissement. I was lucky to work on this project. It’s a play museum attached to a wonderful children library called Chantelivre, that I highly recommend. Be sure to book it in advance, cause it has been taken by storm.

And the good thing is the museum is a 15 minutes walking distance from the Parc du Luxembourg and its little boats you can rent for the kids to play with. It’s also 15 minutes away from the Deyrolle boutique and its paradise of stuffed animals. A must see for kids. They even have a stuffed unicorn.

In Brussels, the atelier de moulage at the musée d’art et d’histoire is worth seeing and a good canvas to tell a kid a million stories.

I would also recommend the musée des sciences naturelles. They have a large dinosaur collection.

B

Could you please introduce your favorite fairy tale book? I want you to share the reasons why you like that fairy tale book!

Valentine

I grew up without a TV. I was surrounded by tons of children books so it’s difficult to choose one.

The one that first comes to mind that could appeal to the BeneBene audience is ‘the secret staircase’ by Jill Barklem.

It’s not so much the story but the drawings that gave me a ‘coup de coeur’ when I was little.

Two chubby mice live with their family in an oak tree in a decor that looks like an English cottage, filled with old pots and pans. You can look at the images forever. They have an astonishing amount of details, all painted with such attention and care.

The mice discover a hidden staircase behind a curtain. It will lead them to long forgotten rooms in the oak tree that are absolutely magical. I wished so deeply as a kid that I had such a hidden place in my real house.

* BeneBene Team: This book is published in Korea as Jill Barclem’s ‘Secret Staircase’ (Mamubul Publishing).

The Secret Staircase ©Valentine

B

“Good taste" is also the word that BeneBene considers most important. Please share your thoughts on good taste and what you like.

Valentine

Taste is like beauty I guess. It’s in the eye of the beholder? I personally find it a little prevailing to talk about ‘good taste’ because I don’t think I have good taste. But I like to play with taste.

I am more classic in the images I produce than in the objects I like to surround myself with. When it comes to objects, I like them a little ‘edgy ugly’.

100% good taste in my surroundings is a little boring to me. I like when there is a disruptive element. It creates a tension that makes the object or ensemble come alive.

When it comes to drawings and images I produce, it’s a different story. I try as much as I can to make them stand the test of time. That’s really important to me.

I don’t like drawings that look computer made. I’m not fond of fake effects and unnecessary elements. They don’t bring something to the table for me.

I mainly like esthetics, techniques, colors, fabrics from the past. With a little twist that makes them contemporary and a tiny bit disruptive.

That’s why I love, love, love to work with BeneBene. We share this passion (and excitement) for timeless esthetics I think. And a huge love for gorgeous and natural fabrics.

I support BeneBene. Long live BeneBene!

Books that inspire Valentine ©Valentine

FAQ

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Order and Payment

How can I check my order history?

After logging in, you can view the orders you made through the 'My Page > My Orders' section. For non-members, you can check your order details or status by searching the order number.
Order is trackable for up to 1 year.

I wish to change my order after it’s made.

If you wish to change your order after it has been made, please email us or use 1:1 Inquiry.

Is it possible to partially cancel items with credit card payments?

Yes, it is possible to partially cancel items with a credit card payment if the shipping process has not started.

The specific item amount you wish to cancel will be deducted (as a negative charge), adjusting the total charge accordingly.
However, there are cases where partial cancellation is not possible, such as credit card discounts (invoice discounts), debit or credit card point usage, and corporate or gift card usage. In such cases, we will contact you to discuss canceling and reordering or arranging a refund in the form of online store credit.

What is the shipping cost when placing an order?

When you make a purchase over $200, shipping is free. Free shipping is not available for certain countries.

What payment methods are available?

The available payment methods at BeneBene include PayPal, Alipay, and online store credits/points.

Order Delivery

Which courier service is used for delivery?

EMS, items are dispatched the same day via EMS. You can track your delivery by verifying the tracking number on the EMS website of your respective country. The tracking number will be available for viewing under MY ACCOUNT - MY ORDERS after 6:00 PM the day after the order is placed (based on Korean Standard Time)

How long does it take to receive my order?

Usually, it takes approximately 4-5 days from the payment date for you to receive the order. However, the delivery may take an additional 2-3 days depending on the region.

You can track your order using the provided tracking number through the EMS Track/Confirm EMS Search URL or by using the postal service in the respective country.

Cancellation/ Exchange/ Refund Policy.

What is the procedure for exchanges/returns?

Exchange/Return Procedure:
1. Request exchange or return through 1:1 inquiry. (Our customer service team will promptly handle your request.)

2. Please ensure the returned/exchanged items are properly packaged along with accompanying items. (This includes the purchase invoice, tags, labels attached to the product, and any included gifts.)
1)If the return or exchange is due to a change of mind, the customer is responsible for the shipping costs.
2)Returns or exchanges due to incorrect delivery or defects are free of charge.

3. Enclose the returning items and send them prepaid to the designated return address.
For returns or exchanges due to a change of mind (send prepaid to the return address)
Returns or exchanges due to incorrect delivery or defects (free)

Exchange/Return Address:
748, Jeonho-ri, Kimpo-si, Gyeonggi-do, Fast Box at CJ Korea Express Leader's Agency (Benebene)

How many times can I exchange or return an item?

Exchanges or returns can be made only once within 30 days from the date of receiving the product. If exchanges or returns cannot be processed, or if items are returned without confirmation from customer service, the product will be re-shipped to the customer. The resulting shipping costs will be the responsibility of the customer.

Do I need to know the EMS tracking number when returning an item?

The tracking number serves as evidence that you have shipped the product back, helping prevent product loss and expediting seller confirmation. Therefore, it's advisable to retain the tracking number if you're returning the item yourself. If you happen to forget the tracking number for the product you've returned, you can inquire directly with the courier company as they usually have access to tracking information.

If there's an issue with the received product or if a different item was delivered, how can I get an exchange?

In the case of product defects or incorrect delivery, cancellation is possible upon confirmation of the product's abnormality. Benebene will cover the EMS costs in these cases.

When are exchanges/returns not possible?

- After 30 days have passed since the exchange/return period.
- When the product's tags are removed or damaged, making resale difficult.
- If the product is damaged due to the customer's fault (e.g., washing)
- When a significant period has elapsed since the purchase.

Product Inquiry

I'm curious about Benebene's size guide.

Please refer to the standard size chart listed under 'Help > Size Guide.'

As sizes may vary due to the silhouette of the design, if you're uncertain about size selection or need recommendations, feel free to reach out to customer service or use the 1:1 inquiry.

Tip! If you fill in the 'My Account > My Children’ section with your child's information, we can recommend the right size for your child.

Customs Duties Information

Customs duties are not included in the shipping fees.

When customs duties apply, the recipient will be notified by the destination country's customs office to pay the duties and collect the items. Customs duties can vary based on the region, item value, and weight.

For information regarding customs duties on the intended purchase, please refer to the product details on the order page and inquire with the respective local customs office for detailed guidance.

Etc.

How do I apply for BeneStar?

Please click on 'Apply' on the BeneStar page, fill in the details, and submit your application.

If selected, you'll be introduced to the Bene Family through the BeneStar page.

I'd like to open an official Benebene offline store.

Please click on 'Partnership' under 'About > Partnership' to access the Global Partnership application.
Fill in the details and submit your application.
You'll receive sequential guidance upon application reception.

Membership

Discover the exclusive and diverse membership benefits provided by Benebene.
Memberships offer a variety of benefits across different tiers.

  • Tier Annual Purchase Amount Benefits
  • FAMILY $1,500 or more Membership Gift Points 5%
    Membership Discount 5%
  • GOLD $500 or more Membership Gift Points 3%
    Membership Discount 3%
  • SILVER Upon Membership Signup Membership Gift Points 1%

Delivery & Returns

Delivery

Shipping Fee: Free shipping on purchases over $200 (Free shipping is not available for certain countries.)
Shipping Carrier: EMS Check expected delivery days and price
Shipping Information: (Korea Standard Time) Orders completed with payment by 9 AM are dispatched on the same day. (Excluding weekends and holidays)



Exchange & Returns

Exchange/Return Period: Within 30 days from the date of product receipt.

Exchange/Return Process:
Please request exchange or return through 1:1 inquiry or customer service within 30 days from the date of receipt. (Exchanges or returns cannot be processed after this period.)

Exchange/Return Address:
748, Jeonho-ri, Kimpo-si, Gyeonggi-do, Fast Box at CJ Korea Express Leader's Agency (Benebene)

[Exchange/Return Exclusions]
- Exceeding 30 days from the date of product receipt for exchange/return requests
- Removal of tags, signs of use, washing, or any factors depreciating the product value (including receipt of defective items)
- Products marked as non-exchangeable/returnable in the product information section (leggings, accessories, sale items, swimwear, socks, underwear, etc.)
- Loss of value in products, making resale difficult due to elapsed time (seasonal items)
- Product deformation, damage due to not following stated washing instructions, or improper care causing damage (non-eligible for exchange/return under warranty)
- Other reasons specified under the 'Consumer Protection Act in Electronic Commerce' that restrict withdrawal of offers.

Size Guide

All garments created at Benebene are based on Benebene's 'Standard Size' chart.

Comparing your child's age, height, and weight with Benebene's 'Standard Size' chart and review the size information provided for each product will simplify the size selection process.

Baby

Size Height Weight
6M (Newborn) up to 66cm up to 8kg
12M up to 74cm up to 10kg
18M up to 81cm up to 11kg
24M up to 86cm up to 12kg

Toddler

Size Height Weight
3T up to 93cm up to 14kg
4T up to 101cm up to 16kg
6T up to 113cm up to 20kg
8T up to 125cm up to 25kg

Junior

Size Height Weight
6T up to 120cm up to 20kg
8T up to 125cm up to 25kg
10T up to 135cm up to 30kg
12T up to 145cm up to 35kg
14T up to 155cm up to 40kg
16T up to 165cm up to 45kg

Bibs & Hats

Size Age
S up to 36M
M 36M and up

Bonnets

Size Age
S up to 24M
M 24M and up

Socks & Layering items

Size Age
S up to 24M
M up to 4T
L up to 8T

Care Guide

Here are the wash and care instructions for Benebene products.

To maintain the best possible condition, please follow the care instructions indicated on the label. Feel free to contact us if you have any questions.

 

Cotton

  • Place in washing bag and gently wash up to 30º.
  • Do not soak it in water for more than 30 minutes before washing.
  • Do not bleach.
  • Avoid tumble dry.
  • Iron in low temperature.
 

Linen

  • Dry cleaning is recommended.
  • Lightly hand wash in cold water with delicate detergent.
  • Do not bleach.
  • Do not tumble dry.
  • Iron in low temperature (With a cotton fabric layer in between to protect the garment.).
 

Denim

  • Due to the nature of the material, color may transfer to other garments.
  • Wash separately, turned inside out.
  • Machine wash up to 30º.
  • Do not bleach.
  • Avoid tumble dry.
 

Knitwear

  • Dry cleaning is recommended.
  • Lightly hand wash in cold water with delicate detergent.
  • Do not wring out but press out the excess moisture.
  • Lay it flat to dry.
  • Do not bleach.
  • Do not tumble dry.
  • Iron in low temperature (With a cotton fabric layer in between to protect the garment.).
  • Due to the nature of the material, pilling may occur; use a lint remover for maintenance.

Contact Us

For any inquiries, please utilize our bulletin board or customer service center.


[Customer Service Operating Hours]
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WEEKEND / HOLIDAY OFF
+82-70-7779-2060~3 (eshop@benebene.co.kr)


[Marketing Inquiries]
curating@benebene.co.kr

[GLOBAL]
WHOLESALE / DISTRIBUTOR / OFFICIAL STORE
globalbusiness@benebene.co.kr