After logging in, you can view the orders you made through the 'My Page > My Orders' section. For non-members, you can check your order details or status by searching the order number.
Order is trackable for up to 1 year.
** Provided to assist with the management of online shopping malls, this sample template may require amendments depending on the type of business. Before applying the following content to your shopping mall, check the management details of your mall and use and apply with discretion. **
_____________Corporation (herein after referred to as “the Company”) regards the privacy of users as highly important and complies with all regulations concerning the “Act on Protection of Information and Promotion of Utilization of Information and Communications Network.”
By stating its privacy policy as shown below, the Company hereby informs users of the purpose and use of personal information provided by the user to the Company, and the measures taken for the protection of their personal information.
■ Personal information collected and the means of collection
A. Information we collect
• The Company collects the following data for the purpose of membership sign-ups, consultations, and service applications.
o When signing up for membership: Name, birthday, gender, ID, password, home phone number, mobile number, e-mail, legal representative information for subscribers under the age of 14.
o When applying for services: Address, payment information
• Information collected through use of online services or the processing process: use record, access log, cookies, connecting IP information, payment record, unruly use, and others.
B. Means of collecting personal information
• Personal information is collected through the website, letter, message boards, e-mail, event entries, delivery request forms, phone, fax, and generated data collection tool.
■ Purpose of collection and use of personal information
The Company collects personal information for the following purposes and use.
• Provision of services obligated by fulfillment of contract and the payment that follows
Supply content, purchase and payment, delivery of goods, billing statements and others, user verifications for financial transactions and financial services.
• Member management
Identify user to access members-only services, verify user, prevent unauthorized use, check membership subscription, validate age, confirm consent/agreement from legal representative for users under the age of 14, handle complaints and civil affairs, and deliver notices.
• Marketing and promotional use
Delivery of events and unsolicited advertisements; gain a statistical understanding of the members’ frequency of access to and use of site.
■ Period of possession and utilization of personal information
As a general rule, once the personal data has fulfilled the purposes for which they were collected, they are to be immediately discarded. Except for the following that will be retained for certain periods for reasons noted below.
A. Information held according to the Company’s internal policies
Even when a member has canceled his/her membership, the member’s personal information may be retained for 00 years from the date of cancelation in order to resolve future disputes, to cooperate with the requests of law enforcement agencies, and to prevent the recurrence of fraudulent uses by unruly members.
B. Grounds for holding personal information according to applicable statutes
If retention of personal information is deemed necessary to operate in accordance to the provisions of relevant laws and regulations, including the Act on Consumer Protection in Electronic Commerce, then they will be held in possession by the Company for a certain period of time set by the relevant laws as noted below.
• Records related to contracts or withdrawal of subscription:
o Purpose of possession: Act on Consumer Protection in Electronic Commerce
o Possession period: 5 years
• Records related to payment and supply of goods
o Purpose of possession: Act on Consumer Protection in Electronic Commerce
o Possession period: 5 years
• Records related to consumer complaints or dispute settlement
o Purpose of possession: Act on Consumer Protection in Electronic Commerce
o Possession period: 3 years
• Records of log
o Purpose of possession: Protection of Communications Secrets Act
o Possession period: 3 months
■ Procedures and methods of discarding personal information
As a general rule, once the personal data has fulfilled the purposes for which they were collected, they are immediately discarded. The procedure and method to discard is detailed below.
• Discarding procedure
Following the cause for information protection according to the internal policies or related statutes, once the personal data has fulfilled the purposes they will be transferred to a separate database(DB) (or filed separately in a folder if in paper form), then it will be discarded after a certain period of time. Personal information that is transferred to a separate DB will not be used for any other purposes except in the case of the law.
• Discarding method
Use technical method to stop reproduction of personal information saved in electronic form.
■ Disclosing personal information
As a general rule, the Company shall not disclose user’s personal information to any external party except for the cases below.
• Prior consent from user
• Following the legislation rule or when law enforcement agencies require such information for investigative purposes during the process as prescribed by the law.
■ Consignment of collected personal information
For the provision of services, the Company consigns collected personal information to specialized companies detailed below.
• Consignee: [Name of delivery company]
• Details of consignment: [Delivery company’s consignment details]
• Consignee: [Name of payment gateway provider]
• Details of consignment: [Payment gateway provider’s consignment details]
• Consignee: View Supplier list
• Details of consignment: [Details of consignment]
■ The rights of users and legal representatives and methods of exercising those rights
• The user may view or edit his/her personal information and request to terminate membership at any time.
• To view or edit a user’s personal information, click on ‘Edit Personal Information’ (or ‘Edit Member Information’) and to cancel subscription (terminate membership) click on ‘Terminate Membership.’ Upon clicking, you’ll be directed to an identification process before you can directly access, correct, or cancel membership.
• User may contact the chief privacy officer by letter, telephone or email, and necessary actions will be taken.
• Should a user request corrections on errors of personal information, the Company shall not use or provide any personal information until a correction is made. In addition, if the wrong personal information has already been provided to a third party, the Company shall immediately notify them so that a proper correction can be made.
• If personal information is canceled or deleted upon request of user, the Company will comply with the terms specified under “Period of possession and utilization of personal information,” and prohibit disclosure or use for any other purposes.
■ Install, manage and deny operation of device for automatic collection of personal information
The Company uses ‘cookies’ that frequently save and retrieve your information. A cookie is a very small text file that the server, used to operate the Company’s website, sends to your browser. The file is saved in the hard disk of your computer.
The Company uses cookies for the following purposes:
• Use and purpose of cookies
o To analyze the frequencies of a member and non-member’s visit, understand user’s preferences and interests and track user’s footprints, and carry out target marketing and provide customized service by checking level of participation in various events and number of visits.
o You have the right of choice in regards to the installation of cookies. Accordingly, you may allow all cookies by modifying your cookie settings, go through a confirmation process whenever a cookie is saved, or refuse to have all cookies saved.
• Settings to reject establishment of cookies
o To reject establishment of cookies, select options on your web browser and change your settings to allow all cookies, go through a verification process before saving cookies, or reject to save all cookies.
o Example (For Internet Explorer)
- Go to ‘Tools’ located on the top of Web Browser > Internet Options > Privacy
o However, there may be certain difficulties in using the services if you reject the installment of cookies.
■ Civil services with respect to personal information
To protect your personal information and deal with complaints related to personal information, the Company has appointed the following department and chief privacy officer.
• Principal Privacy Officer
Name:
Department:
Phone Number:
E-mail:
• Chief Privacy Officer
Name:
Department:
Phone Number:
E-mail:
• You may report all complaints related to privacy protection, in using the Company’s service, to the chief privacy officer or the department in charge.
• The Company shall provide prompt and sufficient answers to your report.
• For further consultation or report on other privacy infringements, contact the following the following agencies.
o Privacy Rights Violation Complaint Center (privacy.kisa.or.kr / 118)
o Cybercrime Investigation Department, Supreme Prosecutor’s Office (www.spo.go.kr / 02-3480-2000)
o Cyber Bureau, National Police Agency (www.ctrc.go.kr/ 182)
■ Duty to notify
The Company shall notify users of any changes to this privacy policy through the website (or through individual notifications).
• This privacy policy will be enforced starting 0000Y, 00M 00D.
Please leave your inquiry through My Page 1:1 Inquiry.
+82 70 7779 2060
Monday to Friday | 10:00 AM - 4:00 PM
After logging in, you can view the orders you made through the 'My Page > My Orders' section. For non-members, you can check your order details or status by searching the order number.
Order is trackable for up to 1 year.
If you wish to change your order after it has been made, please email us or use 1:1 Inquiry.
Yes, it is possible to partially cancel items with a credit card payment if the shipping process has not started.
The specific item amount you wish to cancel will be deducted (as a negative charge), adjusting the total charge accordingly.
However, there are cases where partial cancellation is not possible, such as credit card discounts (invoice discounts), debit or credit card point usage, and corporate or gift card usage. In such cases, we will contact you to discuss canceling and reordering or arranging a refund in the form of online store credit.
When you make a purchase over $200, shipping is free. Free shipping is not available for certain countries.
The available payment methods at BeneBene include PayPal, Alipay, and online store credits/points.
EMS, items are dispatched the same day via EMS. You can track your delivery by verifying the tracking number on the EMS website of your respective country. The tracking number will be available for viewing under MY ACCOUNT - MY ORDERS after 6:00 PM the day after the order is placed (based on Korean Standard Time)
Usually, it takes approximately 4-5 days from the payment date for you to receive the order. However, the delivery may take an additional 2-3 days depending on the region.
You can track your order using the provided tracking number through the EMS Track/Confirm EMS Search URL or by using the postal service in the respective country.
Exchange/Return Procedure:
1. Request exchange or return through 1:1 inquiry. (Our customer service team will promptly handle your request.)
2. Please ensure the returned/exchanged items are properly packaged along with accompanying items. (This includes the purchase invoice, tags, labels attached to the product, and any included gifts.)
1)If the return or exchange is due to a change of mind, the customer is responsible for the shipping costs.
2)Returns or exchanges due to incorrect delivery or defects are free of charge.
3. Enclose the returning items and send them prepaid to the designated return address.
For returns or exchanges due to a change of mind (send prepaid to the return address)
Returns or exchanges due to incorrect delivery or defects (free)
Exchange/Return Address:
748, Jeonho-ri, Kimpo-si, Gyeonggi-do, Fast Box at CJ Korea Express Leader's Agency (Benebene)
Exchanges or returns can be made only once within 30 days from the date of receiving the product. If exchanges or returns cannot be processed, or if items are returned without confirmation from customer service, the product will be re-shipped to the customer. The resulting shipping costs will be the responsibility of the customer.
The tracking number serves as evidence that you have shipped the product back, helping prevent product loss and expediting seller confirmation. Therefore, it's advisable to retain the tracking number if you're returning the item yourself. If you happen to forget the tracking number for the product you've returned, you can inquire directly with the courier company as they usually have access to tracking information.
In the case of product defects or incorrect delivery, cancellation is possible upon confirmation of the product's abnormality. Benebene will cover the EMS costs in these cases.
- After 30 days have passed since the exchange/return period.
- When the product's tags are removed or damaged, making resale difficult.
- If the product is damaged due to the customer's fault (e.g., washing)
- When a significant period has elapsed since the purchase.
Please refer to the standard size chart listed under 'Help > Size Guide.'
As sizes may vary due to the silhouette of the design, if you're uncertain about size selection or need recommendations, feel free to reach out to customer service or use the 1:1 inquiry.
Tip! If you fill in the 'My Account > My Children’ section with your child's information, we can recommend the right size for your child.
When customs duties apply, the recipient will be notified by the destination country's customs office to pay the duties and collect the items. Customs duties can vary based on the region, item value, and weight.
For information regarding customs duties on the intended purchase, please refer to the product details on the order page and inquire with the respective local customs office for detailed guidance.
Please click on 'Apply' on the BeneStar page, fill in the details, and submit your application.
If selected, you'll be introduced to the Bene Family through the BeneStar page.
Please click on 'Partnership' under 'About > Partnership' to access the Global Partnership application.
Fill in the details and submit your application.
You'll receive sequential guidance upon application reception.
Discover the exclusive and diverse membership benefits provided by Benebene.
Memberships offer a variety of benefits across different tiers.
Delivery
Shipping Fee: Free shipping on purchases over $200 (Free shipping is not available for certain countries.)
Shipping Carrier: EMS Check expected delivery days and price
Shipping Information: (Korea Standard Time) Orders completed with payment by 9 AM are dispatched on the same day. (Excluding weekends and holidays)
Exchange & Returns
Exchange/Return Period: Within 30 days from the date of product receipt.
Exchange/Return Process:
Please request exchange or return through 1:1 inquiry or customer service within 30 days from the date of receipt. (Exchanges or returns cannot be processed after this period.)
Exchange/Return Address:
748, Jeonho-ri, Kimpo-si, Gyeonggi-do, Fast Box at CJ Korea Express Leader's Agency (Benebene)
[Exchange/Return Exclusions]
- Exceeding 30 days from the date of product receipt for exchange/return requests
- Removal of tags, signs of use, washing, or any factors depreciating the product value (including receipt of defective items)
- Products marked as non-exchangeable/returnable in the product information section (leggings, accessories, sale items, swimwear, socks, underwear, etc.)
- Loss of value in products, making resale difficult due to elapsed time (seasonal items)
- Product deformation, damage due to not following stated washing instructions, or improper care causing damage (non-eligible for exchange/return under warranty)
- Other reasons specified under the 'Consumer Protection Act in Electronic Commerce' that restrict withdrawal of offers.
All garments created at Benebene are based on Benebene's 'Standard Size' chart.
Comparing your child's age, height, and weight with Benebene's 'Standard Size' chart and review the size information provided for each product will simplify the size selection process.
Size | Height | Weight |
---|---|---|
6M (Newborn) | up to 66cm | up to 8kg |
12M | up to 74cm | up to 10kg |
18M | up to 81cm | up to 11kg |
24M | up to 86cm | up to 12kg |
Size | Height | Weight |
---|---|---|
3T | up to 93cm | up to 14kg |
4T | up to 101cm | up to 16kg |
6T | up to 113cm | up to 20kg |
8T | up to 125cm | up to 25kg |
Size | Height | Weight |
---|---|---|
6T | up to 120cm | up to 20kg |
8T | up to 125cm | up to 25kg |
10T | up to 135cm | up to 30kg |
12T | up to 145cm | up to 35kg |
14T | up to 155cm | up to 40kg |
16T | up to 165cm | up to 45kg |
Size | Age |
---|---|
S | up to 36M |
M | 36M and up |
Size | Age |
---|---|
S | up to 24M |
M | 24M and up |
Size | Age |
---|---|
S | up to 24M |
M | up to 4T |
L | up to 8T |
Here are the wash and care instructions for Benebene products.
To maintain the best possible condition, please follow the care instructions indicated on the label. Feel free to contact us if you have any questions.
For any inquiries, please utilize our bulletin board or customer service center.
[Customer Service Operating Hours]
10:00 - 16:00 (Lunch break: 12:00 - 13:30)
WEEKEND / HOLIDAY OFF
+82-70-7779-2060~3 (eshop@benebene.co.kr)
[Marketing Inquiries]
curating@benebene.co.kr
[GLOBAL]
WHOLESALE / DISTRIBUTOR / OFFICIAL STORE
globalbusiness@benebene.co.kr