B.A You ㅣ Architect

"We hope BeneBene becomes a beloved brand among those with good and refined taste, infused with memorable stories to be cherished through generations."

B

What is a normal day for you?

B.A You

My daily routine is quite irregular. If most people classify their day into morning and afternoon activities, mine begins with a late sleep around 2-4 AM and a wake-up time between 6:30-9 AM. I begin my day by subscribing to around five to six newspapers and checking on the site I'm currently involved with. For lunch, I prefer to dine with a client at our company Archigroup MA (建築集團 MA)’s Restaurant MA味 (Mame).

In the afternoon, I have design meetings and client meetings, often extending beyond dinner time. External dinner appointments are rare, perhaps two or three times a month. Evenings are typically dedicated to desk work, handling payments, confirmations, and sifting through emails. On days that end a bit early, I spend an hour exercising before dinner—usually two or three times a week.

After that, I take an hour for a walk and prayer around Namsan near my home, reflecting on the day’s events. Around 11 PM or midnight, it's purely my time. In my personal studio in Namsan, I spend my time reading, having a glass of whiskey or wine, and brainstorming ongoing projects. In short, each day brings a spectrum of experiences.

Forest Lake’ Meeting in Minnesota, USA © Archigroup MA
Visiting the site of the NoHyung-dong Project in Jeju © Archigroup MA

B

What part of the architectural process do you consider the most significant or crucial?

B.A You

Our Archigroup MA's guiding principle, reflected in our slogan 'the architecture that transcends time,' is what I hold as the most crucial aspect of the architectural process. Many architects around the world claim to create buildings that withstand the test of time, but in reality, especially in Korea, there's a tendency for architects to emphasize visually striking or unconventional designs. Buildings that endure for decades or centuries are truly rare. It's partly due to Korea's rapid modernization and the constant pursuit of speed, which has been a significant backdrop to our rapid growth.

However, I believe it's now time to be more deliberate and thoughtful, to create sustainable architectural spaces and structures that endure slowly. Our country's modern history has been marked by rapid changes, but now, I think it's crucial to construct buildings and spaces that can sustainably serve future generations, even after a hundred years. We should aim to create structures that continue to inspire people, not just in the field of architecture but in every domain. This belief is something I hold to be universally applicable across all fields.

NoHyung-dong Project in Jeju © Archigroup MA

B

Could you recommend some architectural landmarks good to visit with children?

B.A You

I'd prefer a place where a considerable amount of time could be spent. It's not just about a quick visit or to take photos; an architectural landmark that creates memories and has a significant impact. Any place that fits this description would be a place I would like to recommend.

Personally, I would recommend Korean architecture. Recommendations like Jongmyo in Seoul, Buseoksa and Bongjeongsa in Bonghwa, Hahoe Village in Andong, Byeongsan Seowon, Soswaewon in Jeolla-do, and such places in Korea would be much appreciated. For modern architectural structures, anywhere hosting an exhibition would be suitable. Since children can get bored easily, events like concerts or exhibitions might be good to visit alongside architectural sites. Planning a day to visit the National Museum of Modern and Contemporary Art in Gwacheon would also be another recommendation.

Pyeongchang-dong Project © Archigroup MA

B

What does clothing mean to you?

B.A You

Not just clothing alone, clothing, food, and housing, essential elements of human life, are integral parts of culture. There aren't many fields where we can attach the term 'culture’. Fields such as clothing culture, food culture, architectural culture, and others, denoted by 'culture,' have a commonality: they require time and a philosophical underpinning. We unavoidably find ourselves wearing mass-produced garments, quickly heating factory-made food, and dwelling in mass-produced spaces like apartments. Yet, it's not because it's ideal or excellent. These systems are designed to function systematically, to structure and sustain society, and to foster production and consumption.

We've come to live in a world where humans seem like mere components. However, it's not because it's ideal or excellent; rather, it's necessary to have our individual tastes, philosophies, and unique essence. Clothing is one of the easiest ways to express ourselves within this framework. It should be enjoyable to dress every day and to have the freedom to deliberate. To me, clothing is the perfect, endlessly fascinating toy.

B

‘ Good taste ’ is something BeneBene highly regards. Please share your thoughts on ‘Good taste’ and your favorite items.

B.A You

Taste is often intertwined with style, but when taste is merely about being stylish, it tends to lack enduring depth. Good and refined taste matures over time, acquiring a distinct essence. Storytelling is crucial for cultivating good taste—it's about creating a narrative. Without that, both the item and the taste it represents can lack profound meaning and significance. There's a prevailing trend, especially in Korea, where people pursue luxury or expensive items, attributing them as superior goods or a reflection of their taste without deeper substance or philosophy.

Personally, I select items that can be used and eventually passed on, carrying a narrative beyond my time with them. I rarely buy items that prominently display luxury branding or brand names. I have an aversion to items that seem to serve as a brand's promotional tool or appear to be products of mass production systems. Those who comprehend their unique taste can skillfully blend both luxury and everyday items to express themselves within their distinctive style. Conversely, individuals lacking this depth might fixate on specific brands or luxury items, mistakenly associating them with their taste. I aspire that BeneBene becomes a brand where people with refined taste curate items, adding stories to them and passing them down through generations.

FAQ

  • 1:1 Inquiry MEMBERS ONLY

    Please leave your inquiry through My Page 1:1 Inquiry.

  • Customer Service

    +82 70 7779 2060
    Monday to Friday | 10:00 AM - 4:00 PM

Order and Payment

How can I check my order history?

After logging in, you can view the orders you made through the 'My Page > My Orders' section. For non-members, you can check your order details or status by searching the order number.
Order is trackable for up to 1 year.

I wish to change my order after it’s made.

If you wish to change your order after it has been made, please email us or use 1:1 Inquiry.

Is it possible to partially cancel items with credit card payments?

Yes, it is possible to partially cancel items with a credit card payment if the shipping process has not started.

The specific item amount you wish to cancel will be deducted (as a negative charge), adjusting the total charge accordingly.
However, there are cases where partial cancellation is not possible, such as credit card discounts (invoice discounts), debit or credit card point usage, and corporate or gift card usage. In such cases, we will contact you to discuss canceling and reordering or arranging a refund in the form of online store credit.

What is the shipping cost when placing an order?

When you make a purchase over $200, shipping is free. Free shipping is not available for certain countries.

What payment methods are available?

The available payment methods at BeneBene include PayPal, Alipay, and online store credits/points.

Order Delivery

Which courier service is used for delivery?

EMS, items are dispatched the same day via EMS. You can track your delivery by verifying the tracking number on the EMS website of your respective country. The tracking number will be available for viewing under MY ACCOUNT - MY ORDERS after 6:00 PM the day after the order is placed (based on Korean Standard Time)

How long does it take to receive my order?

Usually, it takes approximately 4-5 days from the payment date for you to receive the order. However, the delivery may take an additional 2-3 days depending on the region.

You can track your order using the provided tracking number through the EMS Track/Confirm EMS Search URL or by using the postal service in the respective country.

Cancellation/ Exchange/ Refund Policy.

What is the procedure for exchanges/returns?

Exchange/Return Procedure:
1. Request exchange or return through 1:1 inquiry. (Our customer service team will promptly handle your request.)

2. Please ensure the returned/exchanged items are properly packaged along with accompanying items. (This includes the purchase invoice, tags, labels attached to the product, and any included gifts.)
1)If the return or exchange is due to a change of mind, the customer is responsible for the shipping costs.
2)Returns or exchanges due to incorrect delivery or defects are free of charge.

3. Enclose the returning items and send them prepaid to the designated return address.
For returns or exchanges due to a change of mind (send prepaid to the return address)
Returns or exchanges due to incorrect delivery or defects (free)

Exchange/Return Address:
748, Jeonho-ri, Kimpo-si, Gyeonggi-do, Fast Box at CJ Korea Express Leader's Agency (Benebene)

How many times can I exchange or return an item?

Exchanges or returns can be made only once within 30 days from the date of receiving the product. If exchanges or returns cannot be processed, or if items are returned without confirmation from customer service, the product will be re-shipped to the customer. The resulting shipping costs will be the responsibility of the customer.

Do I need to know the EMS tracking number when returning an item?

The tracking number serves as evidence that you have shipped the product back, helping prevent product loss and expediting seller confirmation. Therefore, it's advisable to retain the tracking number if you're returning the item yourself. If you happen to forget the tracking number for the product you've returned, you can inquire directly with the courier company as they usually have access to tracking information.

If there's an issue with the received product or if a different item was delivered, how can I get an exchange?

In the case of product defects or incorrect delivery, cancellation is possible upon confirmation of the product's abnormality. Benebene will cover the EMS costs in these cases.

When are exchanges/returns not possible?

- After 30 days have passed since the exchange/return period.
- When the product's tags are removed or damaged, making resale difficult.
- If the product is damaged due to the customer's fault (e.g., washing)
- When a significant period has elapsed since the purchase.

Product Inquiry

I'm curious about Benebene's size guide.

Please refer to the standard size chart listed under 'Help > Size Guide.'

As sizes may vary due to the silhouette of the design, if you're uncertain about size selection or need recommendations, feel free to reach out to customer service or use the 1:1 inquiry.

Tip! If you fill in the 'My Account > My Children’ section with your child's information, we can recommend the right size for your child.

Customs Duties Information

Customs duties are not included in the shipping fees.

When customs duties apply, the recipient will be notified by the destination country's customs office to pay the duties and collect the items. Customs duties can vary based on the region, item value, and weight.

For information regarding customs duties on the intended purchase, please refer to the product details on the order page and inquire with the respective local customs office for detailed guidance.

Etc.

How do I apply for BeneStar?

Please click on 'Apply' on the BeneStar page, fill in the details, and submit your application.

If selected, you'll be introduced to the Bene Family through the BeneStar page.

I'd like to open an official Benebene offline store.

Please click on 'Partnership' under 'About > Partnership' to access the Global Partnership application.
Fill in the details and submit your application.
You'll receive sequential guidance upon application reception.

Membership

Discover the exclusive and diverse membership benefits provided by Benebene.
Memberships offer a variety of benefits across different tiers.

  • Tier Annual Purchase Amount Benefits
  • FAMILY $1,500 or more Membership Gift Points 5%
    Membership Discount 5%
  • GOLD $500 or more Membership Gift Points 3%
    Membership Discount 3%
  • SILVER Upon Membership Signup Membership Gift Points 1%

Delivery & Returns

Delivery

Shipping Fee: Free shipping on purchases over $200 (Free shipping is not available for certain countries.)
Shipping Carrier: EMS Check expected delivery days and price
Shipping Information: (Korea Standard Time) Orders completed with payment by 9 AM are dispatched on the same day. (Excluding weekends and holidays)



Exchange & Returns

Exchange/Return Period: Within 30 days from the date of product receipt.

Exchange/Return Process:
Please request exchange or return through 1:1 inquiry or customer service within 30 days from the date of receipt. (Exchanges or returns cannot be processed after this period.)

Exchange/Return Address:
748, Jeonho-ri, Kimpo-si, Gyeonggi-do, Fast Box at CJ Korea Express Leader's Agency (Benebene)

[Exchange/Return Exclusions]
- Exceeding 30 days from the date of product receipt for exchange/return requests
- Removal of tags, signs of use, washing, or any factors depreciating the product value (including receipt of defective items)
- Products marked as non-exchangeable/returnable in the product information section (leggings, accessories, sale items, swimwear, socks, underwear, etc.)
- Loss of value in products, making resale difficult due to elapsed time (seasonal items)
- Product deformation, damage due to not following stated washing instructions, or improper care causing damage (non-eligible for exchange/return under warranty)
- Other reasons specified under the 'Consumer Protection Act in Electronic Commerce' that restrict withdrawal of offers.

Size Guide

All garments created at Benebene are based on Benebene's 'Standard Size' chart.

Comparing your child's age, height, and weight with Benebene's 'Standard Size' chart and review the size information provided for each product will simplify the size selection process.

Baby

Size Height Weight
6M (Newborn) up to 66cm up to 8kg
12M up to 74cm up to 10kg
18M up to 81cm up to 11kg
24M up to 86cm up to 12kg

Toddler

Size Height Weight
3T up to 93cm up to 14kg
4T up to 101cm up to 16kg
6T up to 113cm up to 20kg
8T up to 125cm up to 25kg

Junior

Size Height Weight
6T up to 120cm up to 20kg
8T up to 125cm up to 25kg
10T up to 135cm up to 30kg
12T up to 145cm up to 35kg
14T up to 155cm up to 40kg
16T up to 165cm up to 45kg

Bibs & Hats

Size Age
S up to 36M
M 36M and up

Bonnets

Size Age
S up to 24M
M 24M and up

Socks & Layering items

Size Age
S up to 24M
M up to 4T
L up to 8T

Care Guide

Here are the wash and care instructions for Benebene products.

To maintain the best possible condition, please follow the care instructions indicated on the label. Feel free to contact us if you have any questions.

 

Cotton

  • Place in washing bag and gently wash up to 30º.
  • Do not soak it in water for more than 30 minutes before washing.
  • Do not bleach.
  • Avoid tumble dry.
  • Iron in low temperature.
 

Linen

  • Dry cleaning is recommended.
  • Lightly hand wash in cold water with delicate detergent.
  • Do not bleach.
  • Do not tumble dry.
  • Iron in low temperature (With a cotton fabric layer in between to protect the garment.).
 

Denim

  • Due to the nature of the material, color may transfer to other garments.
  • Wash separately, turned inside out.
  • Machine wash up to 30º.
  • Do not bleach.
  • Avoid tumble dry.
 

Knitwear

  • Dry cleaning is recommended.
  • Lightly hand wash in cold water with delicate detergent.
  • Do not wring out but press out the excess moisture.
  • Lay it flat to dry.
  • Do not bleach.
  • Do not tumble dry.
  • Iron in low temperature (With a cotton fabric layer in between to protect the garment.).
  • Due to the nature of the material, pilling may occur; use a lint remover for maintenance.

Contact Us

For any inquiries, please utilize our bulletin board or customer service center.


[Customer Service Operating Hours]
10:00 - 16:00 (Lunch break: 12:00 - 13:30)
WEEKEND / HOLIDAY OFF
+82-70-7779-2060~3 (eshop@benebene.co.kr)


[Marketing Inquiries]
curating@benebene.co.kr

[GLOBAL]
WHOLESALE / DISTRIBUTOR / OFFICIAL STORE
globalbusiness@benebene.co.kr