Yvette Yang ㅣ Journalist

"Perhaps today's good taste is about having 'my own color,' don't you think? When someone has individuality, they can make reasonable choices and not be subjected to marketing tactics.

Personally, I favor meticulously crafted and designed items with artisanal craftsmanship. Choosing items that truly speak to me takes time, but I see it as an aesthetic of beautiful anticipation. Pursuing consumption in haste doesn’t foster individuality."

Portrait © Jean Lim

B

’Being a journalist' seems like such an appealing profession.
Could you give a brief introduction about yourself and what you do?

Yvette Yang

I work as a design and contemporary art journalist. I am based in the vibrant city of Paris, where cultural events and exhibitions are always happening, my primary job involves contributing news about cultural events in European countries to South Korean media. Occasionally, I also introduce news about cultural events in Korea to European media.

Scene of an interview with artist Jean-Michel Autinelle © Jean Lim
Scene of an interview with Carla Sozzani (founder of 10 Corso Como) © Jean Lim
Scene of an interview with artist Lee Bae © Jean Lim

B

What is a normal day for you?

Yvette Yang

Since I regularly have fieldwork for interviews, locations, and other assignments, my daily routine isn't fixed. On days without fieldwork, I spend most of the morning communicating with Korean media, and in the afternoon, I focus on writing. About once or twice a week, I invest time in attending evening events like exhibition openings or dinner gatherings. Engaging with industry professionals during these events is inevitable as it helps me stay updated on industry movements and trends.

B

‘Good taste’ is something BeneBene highly regards. Please share your thoughts on ‘Good taste’ and your favorite items.

Yvette Yang

Daily life close to culture has a distinct difference in happiness compared to a life without it. Happier individuals immersed in culture often exhibit ‘Good Taste’. However, defining ‘Good Taste’ is highly subjective and changes with time, making it difficult to define with a single word. Perhaps today's good taste is about having 'my own color,' don't you think? In a society where individuality is more significant than the collective, establishing one's identity has become essential, elevating personal worth, which connects directly to personal happiness. When someone has individuality, they can make reasonable choices and not be subjected to marketing tactics. Personally, I favor meticulously crafted and designed items with artisanal craftsmanship. I tend to choose items made of wood or ceramic over plastic, even if they might be a bit more expensive. I opt for things that someone's creativity and effort have gone into and can be used for a lifetime. Choosing items that truly speak to me takes time, but I see it as an aesthetic of beautiful anticipation. Pursuing consumption in haste doesn’t foster individuality.

Photos of the Pino Collection © Yvette Yang

B

If I'm visiting Paris with a child, where are some good places Milo’s mom would recommend?

Yvette Yang

If your child is in upper primary or secondary level, I recommend the ‘Bourse de Commerce’ modern art museum. You can find diverse forms of modern artworks and exhibition designs within the Paris former stock exchange building that Tadao Ando renewed, providing artistic and architectural inspiration at a glance. If you can conclude your visit with a simple snack or meal at the restaurant located on the top floor after exploring the exhibitions, it will be absolutely perfect. This space, designed by the Bouroullec brothers, offers a cohesive and refined experience, including the restaurant's tableware, cutlery, plating style, servers' uniforms, and napkins, all portraying a high level of sophistication. Despite many places being inconvenient to visit with kids, this perfectly curated space is easy to visit and will leave pleasant memories for the whole family.

B

What is your most memorable look for BeneBene’s collection?

Yvette Yang

It would be the garments featuring the 'Toile de Jouy’ pattern from the collaboration with celebrated Belgian artist Valentine de Cort in the summer of 2022. This unique pattern, illustrated by Valentine, perfectly encapsulated the brand's essence and values. The entire collection had a stunning mood board reminiscent of this pattern. It's a fantastic example of collaboration between the brand and an artist.

© BeneBene

FAQ

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Order and Payment

How can I check my order history?

After logging in, you can view the orders you made through the 'My Page > My Orders' section. For non-members, you can check your order details or status by searching the order number.
Order is trackable for up to 1 year.

I wish to change my order after it’s made.

If you wish to change your order after it has been made, please email us or use 1:1 Inquiry.

Is it possible to partially cancel items with credit card payments?

Yes, it is possible to partially cancel items with a credit card payment if the shipping process has not started.

The specific item amount you wish to cancel will be deducted (as a negative charge), adjusting the total charge accordingly.
However, there are cases where partial cancellation is not possible, such as credit card discounts (invoice discounts), debit or credit card point usage, and corporate or gift card usage. In such cases, we will contact you to discuss canceling and reordering or arranging a refund in the form of online store credit.

What is the shipping cost when placing an order?

When you make a purchase over $200, shipping is free. Free shipping is not available for certain countries.

What payment methods are available?

The available payment methods at BeneBene include PayPal, Alipay, and online store credits/points.

Order Delivery

Which courier service is used for delivery?

EMS, items are dispatched the same day via EMS. You can track your delivery by verifying the tracking number on the EMS website of your respective country. The tracking number will be available for viewing under MY ACCOUNT - MY ORDERS after 6:00 PM the day after the order is placed (based on Korean Standard Time)

How long does it take to receive my order?

Usually, it takes approximately 4-5 days from the payment date for you to receive the order. However, the delivery may take an additional 2-3 days depending on the region.

You can track your order using the provided tracking number through the EMS Track/Confirm EMS Search URL or by using the postal service in the respective country.

Cancellation/ Exchange/ Refund Policy.

What is the procedure for exchanges/returns?

Exchange/Return Procedure:
1. Request exchange or return through 1:1 inquiry. (Our customer service team will promptly handle your request.)

2. Please ensure the returned/exchanged items are properly packaged along with accompanying items. (This includes the purchase invoice, tags, labels attached to the product, and any included gifts.)
1)If the return or exchange is due to a change of mind, the customer is responsible for the shipping costs.
2)Returns or exchanges due to incorrect delivery or defects are free of charge.

3. Enclose the returning items and send them prepaid to the designated return address.
For returns or exchanges due to a change of mind (send prepaid to the return address)
Returns or exchanges due to incorrect delivery or defects (free)

Exchange/Return Address:
748, Jeonho-ri, Kimpo-si, Gyeonggi-do, Fast Box at CJ Korea Express Leader's Agency (Benebene)

How many times can I exchange or return an item?

Exchanges or returns can be made only once within 30 days from the date of receiving the product. If exchanges or returns cannot be processed, or if items are returned without confirmation from customer service, the product will be re-shipped to the customer. The resulting shipping costs will be the responsibility of the customer.

Do I need to know the EMS tracking number when returning an item?

The tracking number serves as evidence that you have shipped the product back, helping prevent product loss and expediting seller confirmation. Therefore, it's advisable to retain the tracking number if you're returning the item yourself. If you happen to forget the tracking number for the product you've returned, you can inquire directly with the courier company as they usually have access to tracking information.

If there's an issue with the received product or if a different item was delivered, how can I get an exchange?

In the case of product defects or incorrect delivery, cancellation is possible upon confirmation of the product's abnormality. Benebene will cover the EMS costs in these cases.

When are exchanges/returns not possible?

- After 30 days have passed since the exchange/return period.
- When the product's tags are removed or damaged, making resale difficult.
- If the product is damaged due to the customer's fault (e.g., washing)
- When a significant period has elapsed since the purchase.

Product Inquiry

I'm curious about Benebene's size guide.

Please refer to the standard size chart listed under 'Help > Size Guide.'

As sizes may vary due to the silhouette of the design, if you're uncertain about size selection or need recommendations, feel free to reach out to customer service or use the 1:1 inquiry.

Tip! If you fill in the 'My Account > My Children’ section with your child's information, we can recommend the right size for your child.

Customs Duties Information

Customs duties are not included in the shipping fees.

When customs duties apply, the recipient will be notified by the destination country's customs office to pay the duties and collect the items. Customs duties can vary based on the region, item value, and weight.

For information regarding customs duties on the intended purchase, please refer to the product details on the order page and inquire with the respective local customs office for detailed guidance.

Etc.

How do I apply for BeneStar?

Please click on 'Apply' on the BeneStar page, fill in the details, and submit your application.

If selected, you'll be introduced to the Bene Family through the BeneStar page.

I'd like to open an official Benebene offline store.

Please click on 'Partnership' under 'About > Partnership' to access the Global Partnership application.
Fill in the details and submit your application.
You'll receive sequential guidance upon application reception.

Membership

Discover the exclusive and diverse membership benefits provided by Benebene.
Memberships offer a variety of benefits across different tiers.

  • Tier Annual Purchase Amount Benefits
  • FAMILY $1,500 or more Membership Gift Points 5%
    Membership Discount 5%
  • GOLD $500 or more Membership Gift Points 3%
    Membership Discount 3%
  • SILVER Upon Membership Signup Membership Gift Points 1%

Delivery & Returns

Delivery

Shipping Fee: Free shipping on purchases over $200 (Free shipping is not available for certain countries.)
Shipping Carrier: EMS Check expected delivery days and price
Shipping Information: (Korea Standard Time) Orders completed with payment by 9 AM are dispatched on the same day. (Excluding weekends and holidays)



Exchange & Returns

Exchange/Return Period: Within 30 days from the date of product receipt.

Exchange/Return Process:
Please request exchange or return through 1:1 inquiry or customer service within 30 days from the date of receipt. (Exchanges or returns cannot be processed after this period.)

Exchange/Return Address:
748, Jeonho-ri, Kimpo-si, Gyeonggi-do, Fast Box at CJ Korea Express Leader's Agency (Benebene)

[Exchange/Return Exclusions]
- Exceeding 30 days from the date of product receipt for exchange/return requests
- Removal of tags, signs of use, washing, or any factors depreciating the product value (including receipt of defective items)
- Products marked as non-exchangeable/returnable in the product information section (leggings, accessories, sale items, swimwear, socks, underwear, etc.)
- Loss of value in products, making resale difficult due to elapsed time (seasonal items)
- Product deformation, damage due to not following stated washing instructions, or improper care causing damage (non-eligible for exchange/return under warranty)
- Other reasons specified under the 'Consumer Protection Act in Electronic Commerce' that restrict withdrawal of offers.

Size Guide

All garments created at Benebene are based on Benebene's 'Standard Size' chart.

Comparing your child's age, height, and weight with Benebene's 'Standard Size' chart and review the size information provided for each product will simplify the size selection process.

Baby

Size Height Weight
6M (Newborn) up to 66cm up to 8kg
12M up to 74cm up to 10kg
18M up to 81cm up to 11kg
24M up to 86cm up to 12kg

Toddler

Size Height Weight
3T up to 93cm up to 14kg
4T up to 101cm up to 16kg
6T up to 113cm up to 20kg
8T up to 125cm up to 25kg

Junior

Size Height Weight
6T up to 120cm up to 20kg
8T up to 125cm up to 25kg
10T up to 135cm up to 30kg
12T up to 145cm up to 35kg
14T up to 155cm up to 40kg
16T up to 165cm up to 45kg

Bibs & Hats

Size Age
S up to 36M
M 36M and up

Bonnets

Size Age
S up to 24M
M 24M and up

Socks & Layering items

Size Age
S up to 24M
M up to 4T
L up to 8T

Care Guide

Here are the wash and care instructions for Benebene products.

To maintain the best possible condition, please follow the care instructions indicated on the label. Feel free to contact us if you have any questions.

 

Cotton

  • Place in washing bag and gently wash up to 30º.
  • Do not soak it in water for more than 30 minutes before washing.
  • Do not bleach.
  • Avoid tumble dry.
  • Iron in low temperature.
 

Linen

  • Dry cleaning is recommended.
  • Lightly hand wash in cold water with delicate detergent.
  • Do not bleach.
  • Do not tumble dry.
  • Iron in low temperature (With a cotton fabric layer in between to protect the garment.).
 

Denim

  • Due to the nature of the material, color may transfer to other garments.
  • Wash separately, turned inside out.
  • Machine wash up to 30º.
  • Do not bleach.
  • Avoid tumble dry.
 

Knitwear

  • Dry cleaning is recommended.
  • Lightly hand wash in cold water with delicate detergent.
  • Do not wring out but press out the excess moisture.
  • Lay it flat to dry.
  • Do not bleach.
  • Do not tumble dry.
  • Iron in low temperature (With a cotton fabric layer in between to protect the garment.).
  • Due to the nature of the material, pilling may occur; use a lint remover for maintenance.

Contact Us

For any inquiries, please utilize our bulletin board or customer service center.


[Customer Service Operating Hours]
10:00 - 16:00 (Lunch break: 12:00 - 13:30)
WEEKEND / HOLIDAY OFF
+82-70-7779-2060~3 (eshop@benebene.co.kr)


[Marketing Inquiries]
curating@benebene.co.kr

[GLOBAL]
WHOLESALE / DISTRIBUTOR / OFFICIAL STORE
globalbusiness@benebene.co.kr