We contains the sensibility of 10 years

BeneBene
2024 S/S Collection

 

2024 Spring & Summer

Highly sensitive styling suggested by Benebene editor

BeneBene 10th Anniversary
Best Items & New Items

  • 24SS Baby Look No.12

    Blooming Series

  • 24SS Baby Look No.11

    Blooming Series

  • 24SS Baby Look No.10

    Abigail Series

  • 24SS Baby Look No.9

    Lissom & Abigail Series

  • 24SS Baby Look No.8

    Blue Lucy Series

  • 24SS Baby Look No.7

    Abigail Series

  • 24SS Baby Look No.6

    Fickle Check Series

  • 24SS Baby Look No.5

    Blue Lucy Series

  • 24SS Baby Look No.4

    Oud Series

  • 24SS Baby Look No.3

    Oud Series

  • 24SS Baby Look No.2

    Marine Series

  • 24SS Baby Look No.1

    Cecil Series

  • 24SS Baby Look No.12

    Blooming Series

  • 24SS Baby Look No.11

    Blooming Series

  • 24SS Baby Look No.10

    Abigail Series

  • 24SS Baby Look No.9

    Lissom & Abigail Series

  • 24SS Baby Look No.8

    Blue Lucy Series

  • 24SS Baby Look No.7

    Abigail Series

  • 24SS Baby Look No.6

    Fickle Check Series

  • 24SS Baby Look No.5

    Blue Lucy Series

  • 24SS Baby Look No.4

    Oud Series

  • 24SS Baby Look No.3

    Oud Series

  • 24SS Baby Look No.2

    Marine Series

  • 24SS Baby Look No.1

    Cecil Series

 

2024 Spring & Summer

Highly sensitive styling suggested by Benebene editor

BeneBene 10th Anniversary
Best Items & New Items

  • 24SS Girl Look No.14

    Blooming Series

  • 24SS Girl Look No.13

    Azalea Frill PT Series

  • 24SS Girl Look No.12

    Blooming Series

  • 24SS Girl Look No.11

    Bloomming Series

  • 24SS Girl Look No.10

    Blue Lucy Series

  • 24SS Girl Look No.9

    Blue Lucy Series

  • 24SS Girl Look No.8

    Lissom & Abigail Series

  • 24SS Girl Look No.7

    Abigail Series

  • 24SS Girl Look No.6

    Abigail Series

  • 24SS Girl Look No.5

    Cecil Series

  • 24SS Girl Look No.4

    Oud Series

  • 24SS Girl Look No.3

    Oud Series

  • 24SS Girl Look No.2

    Marine Series

  • 24SS Girl Look No.1

    Ecru & Oud Series

  • 24SS Girl Look No.14

    Blooming Series

  • 24SS Girl Look No.13

    Azalea Frill PT Series

  • 24SS Girl Look No.12

    Blooming Series

  • 24SS Girl Look No.11

    Bloomming Series

  • 24SS Girl Look No.10

    Blue Lucy Series

  • 24SS Girl Look No.9

    Blue Lucy Series

  • 24SS Girl Look No.8

    Lissom & Abigail Series

  • 24SS Girl Look No.7

    Abigail Series

  • 24SS Girl Look No.6

    Abigail Series

  • 24SS Girl Look No.5

    Cecil Series

  • 24SS Girl Look No.4

    Oud Series

  • 24SS Girl Look No.3

    Oud Series

  • 24SS Girl Look No.2

    Marine Series

  • 24SS Girl Look No.1

    Ecru & Oud Series

 

2024 Spring & Summer

Highly sensitive styling suggested by Benebene editor

BeneBene 10th Anniversary
Best Items & New Items

  • 24SS Boy Look No.4

    Fickle Knit Series

  • 24SS Boy Look No.3

    Blue Lucy Series

  • 24SS Boy Look No.2

    Wool Series

  • 24SS Boy Look No.1

    Charcoal & Stripe Series

  • 24SS Boy Look No.4

    Fickle Knit Series

  • 24SS Boy Look No.3

    Blue Lucy Series

  • 24SS Boy Look No.2

    Wool Series

  • 24SS Boy Look No.1

    Charcoal & Stripe Series

 
 

Cuddly Toy - Bennie

Bennie provides consistent support and love to children
It's the most beautiful gift.

   
       

24 S/S Textile Collection

A feast of textiles that captures the sensibility of the past 10 years

Every year, we introduce Benebene's unique fabric collection full of emotion, developed in collaboration with leading overseas artists as well as vintage-inspired artwork developed in-house. Benebene's spring of 2024 has been prepared for the lovely moments of precious babies and girls & boys with textiles featuring warm sunlight, gentle flowers, and blue starlight.

Check out Benebene’s 2024 Spring Collection right now!

2023 AW
BeneBene Accessories

 

Blue Lucy & Abigail Series

This Week Look
24 SPRING & SUMMER

A textile with a lovely vintage mood that reinterprets French artist Apolline's artwork in Benebene's unique tone.
Check out Benebene’s lyrical baby & girl spring collection now, featuring attractive color combinations and patterns reminiscent of blue starlight.

 
 

Warm and Friendly

Embrace the essence of BeneBene's poetic mood
and sensibility at our stores.

BENEBENE INSTAGRAM

FAQ

  • 1:1 Inquiry MEMBERS ONLY

    Please leave your inquiry through My Page 1:1 Inquiry.

  • Customer Service

    +82 70 7779 2060
    Monday to Friday | 10:00 AM - 4:00 PM

Order and Payment

How can I check my order history?

After logging in, you can view the orders you made through the 'My Page > My Orders' section. For non-members, you can check your order details or status by searching the order number.
Order is trackable for up to 1 year.

I wish to change my order after it’s made.

If you wish to change your order after it has been made, please email us or use 1:1 Inquiry.

Is it possible to partially cancel items with credit card payments?

Yes, it is possible to partially cancel items with a credit card payment if the shipping process has not started.

The specific item amount you wish to cancel will be deducted (as a negative charge), adjusting the total charge accordingly.
However, there are cases where partial cancellation is not possible, such as credit card discounts (invoice discounts), debit or credit card point usage, and corporate or gift card usage. In such cases, we will contact you to discuss canceling and reordering or arranging a refund in the form of online store credit.

What is the shipping cost when placing an order?

When you make a purchase over $200, shipping is free. Free shipping is not available for certain countries.

What payment methods are available?

The available payment methods at BeneBene include PayPal, Alipay, and online store credits/points.

Order Delivery

Which courier service is used for delivery?

EMS, items are dispatched the same day via EMS. You can track your delivery by verifying the tracking number on the EMS website of your respective country. The tracking number will be available for viewing under MY ACCOUNT - MY ORDERS after 6:00 PM the day after the order is placed (based on Korean Standard Time)

How long does it take to receive my order?

Usually, it takes approximately 4-5 days from the payment date for you to receive the order. However, the delivery may take an additional 2-3 days depending on the region.

You can track your order using the provided tracking number through the EMS Track/Confirm EMS Search URL or by using the postal service in the respective country.

Cancellation/ Exchange/ Refund Policy.

What is the procedure for exchanges/returns?

Exchange/Return Procedure:
1. Request exchange or return through 1:1 inquiry. (Our customer service team will promptly handle your request.)

2. Please ensure the returned/exchanged items are properly packaged along with accompanying items. (This includes the purchase invoice, tags, labels attached to the product, and any included gifts.)
1)If the return or exchange is due to a change of mind, the customer is responsible for the shipping costs.
2)Returns or exchanges due to incorrect delivery or defects are free of charge.

3. Enclose the returning items and send them prepaid to the designated return address.
For returns or exchanges due to a change of mind (send prepaid to the return address)
Returns or exchanges due to incorrect delivery or defects (free)

Exchange/Return Address:
748, Jeonho-ri, Kimpo-si, Gyeonggi-do, Fast Box at CJ Korea Express Leader's Agency (Benebene)

How many times can I exchange or return an item?

Exchanges or returns can be made only once within 30 days from the date of receiving the product. If exchanges or returns cannot be processed, or if items are returned without confirmation from customer service, the product will be re-shipped to the customer. The resulting shipping costs will be the responsibility of the customer.

Do I need to know the EMS tracking number when returning an item?

The tracking number serves as evidence that you have shipped the product back, helping prevent product loss and expediting seller confirmation. Therefore, it's advisable to retain the tracking number if you're returning the item yourself. If you happen to forget the tracking number for the product you've returned, you can inquire directly with the courier company as they usually have access to tracking information.

If there's an issue with the received product or if a different item was delivered, how can I get an exchange?

In the case of product defects or incorrect delivery, cancellation is possible upon confirmation of the product's abnormality. Benebene will cover the EMS costs in these cases.

When are exchanges/returns not possible?

- After 30 days have passed since the exchange/return period.
- When the product's tags are removed or damaged, making resale difficult.
- If the product is damaged due to the customer's fault (e.g., washing)
- When a significant period has elapsed since the purchase.

Product Inquiry

I'm curious about Benebene's size guide.

Please refer to the standard size chart listed under 'Help > Size Guide.'

As sizes may vary due to the silhouette of the design, if you're uncertain about size selection or need recommendations, feel free to reach out to customer service or use the 1:1 inquiry.

Tip! If you fill in the 'My Account > My Children’ section with your child's information, we can recommend the right size for your child.

Customs Duties Information

Customs duties are not included in the shipping fees.

When customs duties apply, the recipient will be notified by the destination country's customs office to pay the duties and collect the items. Customs duties can vary based on the region, item value, and weight.

For information regarding customs duties on the intended purchase, please refer to the product details on the order page and inquire with the respective local customs office for detailed guidance.

Etc.

How do I apply for BeneStar?

Please click on 'Apply' on the BeneStar page, fill in the details, and submit your application.

If selected, you'll be introduced to the Bene Family through the BeneStar page.

I'd like to open an official Benebene offline store.

Please click on 'Partnership' under 'About > Partnership' to access the Global Partnership application.
Fill in the details and submit your application.
You'll receive sequential guidance upon application reception.

Membership

Discover the exclusive and diverse membership benefits provided by Benebene.
Memberships offer a variety of benefits across different tiers.

  • Tier Annual Purchase Amount Benefits
  • FAMILY $1,500 or more Membership Gift Points 5%
    Membership Discount 5%
  • GOLD $500 or more Membership Gift Points 3%
    Membership Discount 3%
  • SILVER Upon Membership Signup Membership Gift Points 1%

Delivery & Returns

Delivery

Shipping Fee: Free shipping on purchases over $200 (Free shipping is not available for certain countries.)
Shipping Carrier: EMS Check expected delivery days and price
Shipping Information: (Korea Standard Time) Orders completed with payment by 9 AM are dispatched on the same day. (Excluding weekends and holidays)



Exchange & Returns

Exchange/Return Period: Within 30 days from the date of product receipt.

Exchange/Return Process:
Please request exchange or return through 1:1 inquiry or customer service within 30 days from the date of receipt. (Exchanges or returns cannot be processed after this period.)

Exchange/Return Address:
748, Jeonho-ri, Kimpo-si, Gyeonggi-do, Fast Box at CJ Korea Express Leader's Agency (Benebene)

[Exchange/Return Exclusions]
- Exceeding 30 days from the date of product receipt for exchange/return requests
- Removal of tags, signs of use, washing, or any factors depreciating the product value (including receipt of defective items)
- Products marked as non-exchangeable/returnable in the product information section (leggings, accessories, sale items, swimwear, socks, underwear, etc.)
- Loss of value in products, making resale difficult due to elapsed time (seasonal items)
- Product deformation, damage due to not following stated washing instructions, or improper care causing damage (non-eligible for exchange/return under warranty)
- Other reasons specified under the 'Consumer Protection Act in Electronic Commerce' that restrict withdrawal of offers.

Size Guide

All garments created at Benebene are based on Benebene's 'Standard Size' chart.

Comparing your child's age, height, and weight with Benebene's 'Standard Size' chart and review the size information provided for each product will simplify the size selection process.

Baby

Size Height Weight
6M (Newborn) up to 66cm up to 8kg
12M up to 74cm up to 10kg
18M up to 81cm up to 11kg
24M up to 86cm up to 12kg

Toddler

Size Height Weight
3T up to 93cm up to 14kg
4T up to 101cm up to 16kg
6T up to 113cm up to 20kg
8T up to 125cm up to 25kg

Bibs & Hats

Size Age
S up to 36M
M 36M and up

Bonnets

Size Age
S up to 24M
M 24M and up

Socks & Layering items

Size Age
S up to 24M
M up to 4T
L up to 8T

Care Guide

Here are the wash and care instructions for Benebene products.

To maintain the best possible condition, please follow the care instructions indicated on the label. Feel free to contact us if you have any questions.

 

Cotton

  • Place in washing bag and gently wash up to 30º.
  • Do not soak it in water for more than 30 minutes before washing.
  • Do not bleach.
  • Avoid tumble dry.
  • Iron in low temperature.
 

Linen

  • Dry cleaning is recommended.
  • Lightly hand wash in cold water with delicate detergent.
  • Do not bleach.
  • Do not tumble dry.
  • Iron in low temperature (With a cotton fabric layer in between to protect the garment.).
 

Denim

  • Due to the nature of the material, color may transfer to other garments.
  • Wash separately, turned inside out.
  • Machine wash up to 30º.
  • Do not bleach.
  • Avoid tumble dry.
 

Knitwear

  • Dry cleaning is recommended.
  • Lightly hand wash in cold water with delicate detergent.
  • Do not wring out but press out the excess moisture.
  • Lay it flat to dry.
  • Do not bleach.
  • Do not tumble dry.
  • Iron in low temperature (With a cotton fabric layer in between to protect the garment.).
  • Due to the nature of the material, pilling may occur; use a lint remover for maintenance.

Contact Us

For any inquiries, please utilize our bulletin board or customer service center.


[Customer Service Operating Hours]
10:00 - 16:00 (Lunch break: 12:00 - 13:30)
WEEKEND / HOLIDAY OFF
+82-70-7779-2060~3 (eshop@benebene.co.kr)


[Marketing Inquiries]
curating@benebene.co.kr

[GLOBAL]
WHOLESALE / DISTRIBUTOR / OFFICIAL STORE
globalbusiness@benebene.co.kr